Cancellation & Refund Policy
1. Order Cancellation
- Orders can be canceled before preparation starts
- Once the restaurant starts preparing, cancellation may not be possible
2. Refund Policy
Refunds are applicable in the following cases:
- Order not delivered
- Wrong item delivered
- Damaged or spoiled food
3. Refund Method
- Refunds will be processed to:
- Original payment method, or
- Wallet (if available)
- Processing time: 1 business days
4. Non-Refundable Cases
- Late cancellations
- Change of mind after preparation
- Incorrect address provided by user
5. Failed Delivery
If delivery fails due to:
- Wrong address
- Customer unavailable
→ No refund may be issued