Cancellation & Refund Policy

1. Order Cancellation

• Orders can be canceled before preparation starts
• Once the restaurant starts preparing, cancellation may not be possible

2. Refund Policy

Refunds are applicable in the following cases:

• Order not delivered
• Wrong item delivered
• Damaged or spoiled food

3. Refund Method

• Refunds will be processed to:
  • Original payment method, or
  • Wallet (if available)
• Processing time: 1 business days

4. Non-Refundable Cases

• Late cancellations
• Change of mind after preparation
• Incorrect address provided by user

5. Failed Delivery

If delivery fails due to:

• Wrong address
• Customer unavailable
  → No refund may be issued