At Jomangwow, we aim to provide a smooth and reliable delivery experience. However, if something goes wrong, we’re here to help.

📌 Order Issues & Refund Eligibility

You may be eligible for a refund in the following cases:

Wrong item delivered

Missing items in your order

Damaged or poor-quality items

Order not delivered

Payment charged but order not confirmed

📌 Non-Refundable Cases

Refunds may not be applicable in these situations:

Change of mind after order confirmation

Incorrect address provided by the customer

Failed delivery due to unavailability of customer

Minor delays due to traffic or weather conditions

📌 Refund Process

Customers must report the issue within 10 Min of delivery

Provide order details and proof (images if required)

Our support team will review the request and respond within –1 hours

📌 Refund Method

Refunds will be processed via the original payment method

In some cases, refunds may be provided as wallet credit in the Jomangwow app

Processing time: 1,2 working days

📌 Cancellation Policy

Orders can only be cancelled before preparation or dispatch

Once the order is confirmed and being processed, cancellation may not be possible

📌 Contact Us

For refund or complaint requests:

📧 Email: okdelivery110@gmail.com

📞 Phone: 0336 9789110

✅ Note

Jomangwow reserves the right to review each case individually and take the final decision based on the situation.